DigitalNC: North Carolina's Digital Heritage

Help

Please also see our FAQs. Did we miss your question? Contact us.

Known Issues

Here are some of the issues we know about and are working to resolve:

Keyword Search Results Don’t Display or Aren’t Highlighted on the Image

Keyword searches may display zero results, even when results are present.

  • Workaround: Click on the “Text” tab above the viewing window (see image below) and try the search again; results will be highlighted in the full text.  You may also download a PDF copy of the issue and search using your PDF reader.Location of text tab

PDFs Do Not Display

Several versions of Adobe Reader X (PDF viewer) do not allow you to view PDFs in the browser.  A gray screen may appear where the PDF should be, or the PDF doesn’t load at all.

  • Workaround or Fix: (1) See the Adobe website for a workaround or the option to upgrade your version of Adobe Reader. (2) Click the “Download” button and, once downloaded, open the PDF on your own computer.

Download Button Location