DigitalNC is home to tens of thousands of items, containing hundreds of thousands of digital images, from cultural heritage institutions across North Carolina. There are many different ways to search, browse, and view materials on the site. These pages provide some tips and suggestions for making the most of your experience using DigitalNC. If you have questions that are not addressed here, please contact the North Carolina Digital Heritage Center at firstname.lastname@example.org or (919) 962-4836.
A recent upgrade of the software used to present materials on DigitalNC has introduced several bugs that affect the performance of the website. Here are some of the issues that we know about now and are working to resolve:
- Keyword Search Results are Not Displaying in Newspapers. All keyword searches of single issues in the North Carolina Newspapers collection are currently displaying zero results, even when results are present on the page. We are working with the software vendor to resolve this issue as soon as possible. In the meantime, users can find results by clicking on the "Text" tab above the newspaper page image and trying the search again; results will be highlighted in the OCR text. Users can also download a PDF copy of the issue they are searching and search using their PDF reader's search function.
- "Long Running Script" Error Message. Some users viewing DigitalNC using the Internet Explorer browser have reported receiving a "long running script" error message that results in the page not being able to load. In some cases, Internet Explorer will stop trying to load a page after a set amount of time. Users of other websites are also reporting this problem. Please try using a different browser or see these instructions from NPR.org for adjusting your browser settings to avoid seeing the error message in the future: http://help.npr.org/npr/consumer/kbdetail.asp?kbid=501.
- Some Full Issue Newspaper PDFs are Blurry. For some of the newspapers on DigitalNC, the full-issue PDFs available for download are blurry and in many cases illegible. This is due to an error in the software used to upload the newspapers. We are working to replace the PDFs as soon as possible. If you need a PDF copy of one of these issues before the problem is fixed, contact the Digital Heritage Center staff at email@example.com.
- Keyword Highlighting Does Not Work In Some Full Text Searches. Many of the materials on DigitalNC.org that contain a lot of text, such as newspapers and scrapbooks, are presented as PDF files. Every browser and operating system handles PDFs in a different way. Please see the page Viewing PDF Documents on DigitalNC for tips and suggestions.
- PDFs Do Not Display at All in Internet Explorer. A recent version of the Adobe Reader PDF viewer has been causing problems with viewing PDFs in Internet Explorer. This may cause a gray screen to appear where the PDF should be, or else the PDF doesn't load at all. Please see the Adobe website for more information and a link to a working version of Adobe Reader: http://helpx.adobe.com/acrobat/kb/pdf-opens-grey-screen-browser.html.